Resources
Your Go-To Hub for TextBox Knowledge
Answers to the questions we hear most — plus the tools that keep your contact lists in sync.
Frequently Asked Questions
Can I text from my business landline phone number?
Most likely, yes. Click through to check whether your number is eligible for activation — most landline, VoIP, and toll-free numbers qualify.
Will I have to deal with my phone company or phone system?
Absolutely not! Although the number is the same (think of it as an address), the text and voice networks are 100% separate. Your voice services and equipment operate as they always have. Your voice providers don't even know — or care — that your number is also part of the text network.
How will I send and receive texts?
It's simple! The easiest way is from a computer with a full-size screen and keyboard using our TextBox apps or your favorite Internet browser. We also have apps for Android and Apple smartphones and tablets so you can access your TextBox on the go.
How will I know when new texts arrive?
POP! Texts to your landline number automatically pop up on your computer, browser, tablet, and/or smartphone.
Will I need special equipment?
Absolutely none! If you have an Internet-connected computer, tablet, or smartphone, you have everything you need to start sending and receiving texts in minutes.
Do I need to be near my phone system to send and receive texts?
Nope! You can access your TextBox messages from virtually any Internet-connected device, anywhere in the world.
Can multiple staff access our TextBox at the same time?
Of course! As texts come in and go out, each logged-in device is synchronized with the conversation.
Will texts come in if we're on the phone?
Absolutely. There is no connection between your voice and text services — they are completely independent of each other.
How long does it take to get started?
It only takes minutes. We can instantly verify your number's eligibility. Then we collect a bit of contact and 10DLC information and call you at the number to verify ownership.
Do my customers need to have an app?
Nope. It's text messaging, not mobile IM — which means 99.9% of all mobile phones in the US and Canada can communicate with your TextBox service.
Can I send and receive texts to international numbers?
Unfortunately, not at this time. It's on the road-map but not supported yet.
Will this work to receive authentication codes from Google, my bank, etc.?
Unfortunately, not at this time. Those use ‘short codes’ (5–6 digit numbers) rather than 10-digit telephone numbers, and short-code providers don't currently deliver to non-cellular numbers.
Why would people want to text my business?
Because they can! Texting a business is often much more efficient than calling. Everybody texts these days — many people assume they can text any number.
Want our recommended Texting Best Practices? We've got a whole list.
Sync Tools
Keep your contact lists effortlessly up to date
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TextBox Resident Sync
Keeps your resident list up to date by adding new residents, updating existing residents, and clearing units and groups for past residents when needed.
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TextBox General Contact Sync
Keeps your general contact list up to date by adding new contacts, updating matching contacts, and leaving unmatched existing contacts unchanged.
Need your 10DLC details? See 10DLC information.